Position Details: Technical Support Expert - L2
| Location: | KL, Bangsar South |
| Openings: | 1 |
| Salary Range: |
Description:
- Provide 2nd level production support, handle problems and incidents, detail troubleshooting and manage change requests till closure.
- Understand and enforce processes and procedures
- Manage customer satisfaction through commitment to timeline, quality and accuracy, and constantly working on continuous improvements to all processes.
- Provide consultation, guidance, supervision, technical expertise and training to other staff.
- Determine problems that require immediate actions and identify the possible solutions.
- Assess the strengths and weaknesses of solutions and recommend the appropriate action plans
- Explores new & better ways of doing things to achieve higher levels of performance
- Effectively report the status to line manager and know when to escalate issues
Requirements:
- At least 3 year(s) of working experience in provding L1 support
- Experience with ITMS tools
- Experience with troubleshooting via Application Logs, System Logs
- Able to work on shift rotation, under pressure and tight timescales
- Proactive with good analytical mind, efficient, well-organized and attentive to details
- Good verbal and written communication skills
- Candidate with exposure or experience in AWS / VM / NoSQL / LINUX / API will have an added advantage
- Open to local Malaysians only