Position Details: Software Support Specialist
| Location: | Shah alam, Selangor |
| Openings: | 1 |
| Salary Range: |
Description:
Responsibilities: • Develop, maintain and optimize the Quotation Configurator by implementing system updates and troubleshoot technical issues related to the system, including bugs and errors. • Work closely with the regional Key users and the Sales Support team to gather technical specifications, rules, and product updates to enhance the Quotation Configurator. • Assist with system integration by collaborating with the development team in Germany to ensure the smooth implementation of new functionalities and improvements. • Support regional users and the global development team in resolving issues, implementing new feature requests, and effectively solving bug reports. • Regularly analyze the configurator program for potential optimizations related to performance, usability, and scalability. • Offer technical support to users by addressing inquiries, troubleshooting issues, and providing solutions in a timely manner. . Qualifications: • Educational Background and technical skills: • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • Knowledge of system architecture and ability to debug, troubleshoot, and optimize software. • Strong understanding of software development processes. • Relevant certifications or training in object bases programming languages and system development are a plus as well as experience in database management • Experience: • Experience in programming, software development, with a focus on business or enterprise-level applications. • Experience in developing or maintaining configurator programs or similar software solutions is a plus. • Problem-Solving and Communication: • Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues. • Excellent communication skills to interact with both technical and non-technical stakeholders, ensuring issues and requirements are clearly understood and addressed. • Other Skills: • Ability to work independently and manage multiple tasks in a fast-paced environment.